Onto-Compare Troubleshooting

(1) Can you Login?

YES - Follow step (3)  

NO - Follow step (2).

 

(2) Do you have a valid user name obtained here

NO - Get a valid user name and password from here.

YES - Restart your browser, re-login and start your comparison again. If the problem persists please contact us.

 

(3) After pressing the button wait for 5 minutes. Do you see a pop-up java security certificate?

NO - Follow step (4)

YES - Follow step (5)

 

(4) Do you have proper java plug-ins installed and enabled to use  java applet with your browser?

You can check for java plug-ins here. If you want to install java on your machine, please download jre and follow installation instructions.

YES - Follow step (4)a.

(4)a - If you are behind the firewall, please ask your systems administrator to allow java applets to port 8080 on vortex.cs.wayne.edu

 

(5) Did you accept the java security certificate by clicking the "yes" button on it?

NO - Please accept the java security certificate by clicking the "yes" button on it. 

YES - Follow step (6) or (8).

 

(6) Select the desired arrays and click the button. Wait for 5 minutes. Do you see the results?

YES - Follow step (7)

NO - Restart your browser, re-login and start your comparison again. If the problem persists please contact us.

 

(7) The software performs various operations. To perform desired functions use appropriate buttons. Wait for 5 minutes. Do you see the desired results?

YES - Follow step (8)

NO - Restart your browser, re-login and start your comparison again. If the problem persists please contact us.

 

(8) Do you need help in understanding the results?

Please follow the links here to understand the results properly.

 

(9) Are you still unable to troubleshoot?

Please open your java console, copy the messages displayed on it and send us the errors.

Please follow the link here, for how to open java console.

 

Contact us: If you are unable to Troubleshoot your problem please report your problem after going through this check-list.


 

Webmaster - ISBL Team

copyright 2003 Intelligent Systems and Bioinformatics Laboratory, Computer Science Department, Wayne State University