Onto-Translate Troubleshooting

(1) Can you Login?

YES - Follow step (3)  

NO - Follow step (2).

 

(2) Do you have a valid user name obtained here

NO - Get a valid user name and password from here.

YES - Restart your browser and re-login to use Onto-Translate. If the problem persists please contact us.

 

(3) After pressing the button wait for 5 minutes. Do you see a pop-up java security certificate?

NO - Follow step (4)

YES - Follow step (5)

 

(4) Do you have proper java plug-ins installed and enabled to use  java applet with your browser?

You can check for java plug-ins here. If you want to install java on your machine, please download jre and follow installation instructions.

YES - Follow step (4)a.

(4)a - If you are behind the firewall, please ask your systems administrator to allow java applets to port 8080 on vortex.cs.wayne.edu

 

(5) Did you accept the java security certificate by clicking the "yes" button on it?

NO - Please accept the java security certificate by clicking the "yes" button on it. 

YES - Follow step (6) or (11).

 

(6) Is the input file a simple ASCII file?

YES - Follow step (7).

Input file should be prepared in an ASCII text editor such as notepad on windows platform or gedit, pico or vi  on various UNIX platforms, but not in MS-Word, MS-Excel, Star Office or Open Office that creates a binary file. If your input data is in MS-Word, MS-Excel or in any format other than ".txt", then you can open your input data file, click on "File" at the top left corner, and then select the "Save As" option. A dialog box will open up and you need to change the "Save as type" option to "Text File (*.txt)". This will save your data file to a simple ASCII text format. You can resubmit this ASCII file to Onto-Express.

 

(7) Did you select a proper Organism?

YES - Follow step (8).

NO - Select an organism that corresponds to your input data set.

 

(8) Did you specify a proper input format?

YES - Follow step (9).

NO - Select the input format that corresponds to your input data set.

 

(9) Is your input and output format different?

YES - Follow step (10).

NO - The output format you desire should be other than the input format you specified.

 

(10) After clicking the "Submit" button, wait for 5 minutes. Can you see results?

YES - Follow step (11).

NO - Restart the browser and re-login to again use your Onto-Translate. If the problem persists please contact us.

 

(11) Do you have problem understanding the results?

Please follow the links here to understand the results properly.

 

(12) Are you still unable to troubleshoot?

Please open your java console, copy the messages displayed on it and send us the errors.

Please follow the link here, for how to open java console.

 

Contact us: If you are unable to Troubleshoot your problem please report your problem after going through this check-list.


Webmaster - ISBL Team

copyright 2003 Intelligent Systems and Bioinformatics Laboratory, Computer Science Department, Wayne State University